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spacing of screws on slide out facing

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catsaplenty

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spacing of screws on slide out facing
« on: June 16, 2021, 11:51:57 pm »
Wondering if any of you who have had service at the factory lately have been told the screws needed to be closer together on the facing trim on the slideout  The work on mine was done without asking (and of course while charging me for the time).  I was told after the fact that Schwintek had said PC needed to do this.  But I note the visual provided of the 2021 model on their web site still had the spacing at 12 inches.  I haven't been able to find out when this new requirement supposedly happened.  But certainly regardless of why it was done, it seems that it should have been done in a quality manner - rather than having the new screws wandering up and down instead of in line.  Permanent damage to the way my RV now looks.  Not exactly an indication of a quality build for those who stop to see my unit in the campgrounds.  I am wondering about the veracity of the story about Schwintek.  Any of you heard of this or had them make that change on your unit while it was in for other service?
« Last Edit: June 17, 2021, 12:30:34 am by catsaplenty »

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donc13

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Re: spacing of screws on slide out facing
« Reply #1 on: June 17, 2021, 07:23:48 am »
There's something very wrong here.   Was this done at Elkhart or at a Campers Inn?   Were it me, I would have them replace that facing for free.

And they definitely should not have charged you even if it was done perfectly.
« Last Edit: June 17, 2021, 07:25:51 am by donc13 »
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Volkemon

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Re: spacing of screws on slide out facing
« Reply #2 on: June 17, 2021, 07:40:20 am »
Permanent damage to the way my RV now looks. 

Wow. Agreed. That would drive me NUTS every time I went in.

And Dittos to donc13's comments.  Following.

""You want to save money on travel, drive a Prius and stay at motel 6""  Forum Member Joseph


WORD.

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catsaplenty

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Re: spacing of screws on slide out facing
« Reply #3 on: June 17, 2021, 08:11:40 am »
It was done at Elkhart.  And replacing the facing would not solve the holes drilled in to the backing.  Trying to put the holes where they should be would likley hit parts of the previously created holes mkaing the whole thing unstable. 

Sadly this was not the only issue with my visit to the factory.  I did talk to Tina about what all happened.  She said she would get back to me but that was 6/1 and so far nothing but crickets.  I tried reaching out as a follow up to her thru a message here too. 
« Last Edit: June 17, 2021, 08:15:58 am by catsaplenty »

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DKCruzser

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Re: spacing of screws on slide out facing
« Reply #4 on: June 17, 2021, 08:12:22 am »
How far are the screws apart since this "repair" was made?  And what is the recommendation from Schwintek?

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catsaplenty

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Re: spacing of screws on slide out facing
« Reply #5 on: June 17, 2021, 08:20:08 am »
DKCruzer..  I have not been able to find out what and when and even IF Schwintek said anything.  Didn't get answers from PC to that question or any other.  I was trying to find out if anyone else here had been told anything or had this change happen on theirs  The original spacing was 12 inches.  Now more like 6 but there are sections that aren't consistent with that either.  Kind of a mess.

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Ron Dittmer

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Re: spacing of screws on slide out facing
« Reply #6 on: June 17, 2021, 08:55:58 am »
That surely looks "tacky".  It would bother me too.  What is going on there at Phoenix?  Did they hire someone, experienced help from Coachman?

Being who I am, I would ask for new trim and finishing buttons shipped to my house and drill the holes myself, closer together to avoid getting too close to previously drilled holes.  It would take some planning.
« Last Edit: June 17, 2021, 08:58:28 am by Ron Dittmer »
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catsaplenty

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Re: spacing of screws on slide out facing
« Reply #7 on: June 17, 2021, 04:15:06 pm »
DKCruzser - tried to get you a visual.  This is what I mean about the spacing not being consistent.  This is the front upright section.

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Carol

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Re: spacing of screws on slide out facing
« Reply #8 on: June 17, 2021, 04:40:53 pm »
Only semi-related, but what is Phoenix charging per hour now for non-warranty work and is the customer allowed in the work area now that they are in their new building?

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Joseph

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Re: spacing of screws on slide out facing
« Reply #9 on: June 17, 2021, 04:58:23 pm »
 I look at the pic and find this hard to believe. It would drive me nuts every time I looked at it and more so every time someone pointed it out. Would anyone here buy a PC if you did a walk thru and saw this kind of workmanship?

You mention this was done without your consent and you were charged for the work?  Can you show this wasn't pre approved?  They need to fix this and make you HAPPY in a timely manner or I'd have a lawyer drawing up papers. Thats just my 2 cents and all its worth I'm afraid.

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CalCruiser

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Re: spacing of screws on slide out facing
« Reply #10 on: June 17, 2021, 05:47:24 pm »
Is  Phil Swift from Flexseal  moonlighting in Elkhart?
Goin' where the wind goes...

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mikeh

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Re: spacing of screws on slide out facing
« Reply #11 on: June 17, 2021, 06:40:11 pm »
Need more info I think.
Is it possible location of the additional screws (spacing and "out of line" horizontal positioning) is somehow specified by Schwintek?  Absent that, it would seem intuitive to add the additional screws in a pattern that matched the originals as closely as possible rather than one that draws the eye.
Valid question for Phoenix.

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catsaplenty

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Re: spacing of screws on slide out facing
« Reply #12 on: June 17, 2021, 06:57:50 pm »
Carol, $145 per hour.  Not allowed in the repair area unless they come to escort you there to show you something  So no way to tell what is or is not being done to your unit. The waiting area at the new facility isn't even an entrance where staff come thru so pretty much you just sit and wait to see what happens.

Joseph, I am still considering a lawyer since asking Tina to help me with all that happened seems to have only gotten me a broken promise. And it does bother me every time I enter.- and I am FT in this RV so that is a lot of my day.  Not sure how I prove I never told them to do this. Certainly it was NOT on the list I gave them.  They don't do a work order to be approved prior to their work. It was shown to me after the fact - too late to avoid it.  There is a part of me that thinks that kind of a mess was not someone not paying attention but more like a conscientious decision to not care to do it right.  We know they are capable of doing it correctly if they choose to.  I don't work with power tools but I think even I could have used something to draw a line to follow and measured out the gaps. Though I already lost $1800 plus my travel expenses in this entire debacle(this is only one item) and my unit defaced, I am not sure I can take the frustration, anxiety, etc. to try to deal with them any further on it.  While my SS income doesn't  make it easy to ignore that kind of loss, mental health is still worth something.  Since so far no one else on the forum has apparently heard the supposed Schwintek requirement it reaffirms my concerns about stories already being built to cover what was and wasn't done there.  Perhaps rather than spend more money on an attorney (though I suspect that is part of PCs bet) the best I can do is wish others here the best of luck in staying on the good side of those in the service area and remind them to pay attention to the "explanations" they are given. I believe not all of what we are told is as it seems just told with a straight face.

mikeh - so far I have not even been able to get PC to confirm the order to change the spacing or when it came from Schwintek. Since even the "out of line" follows no pattern no does the actual spacing - no I can not imagine any instance in which Schwintek would require an RV factory to build something that looks like an 7 year old was turned loose with a power drill. 

Appreciate everyone's input.  I will attempt to get off my soapbox.

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rvrunner

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Re: spacing of screws on slide out facing
« Reply #13 on: June 17, 2021, 07:50:02 pm »
 I've had 6 leaks, 3 seperate leaks in the slide alone, it leaked for 2 years, I think it's fixed now, not 100% sure. My macerator was wired backwards and doesn't work at all now, unhooked bad electric dump valve, had paneling pull away from the wall, my fridge door has fallen off twice, I've replaced the microwave, stove, furnace, and toilet. The door frame was replaced because of rust, 2 ac outlets were smashed when installed, they pulled out of the wall in pieces, and a window valance fell down. My slide never did work right, I argued  with the guy showing me my new PC that it wasn't working correctly, he said they all work that way, a year later my slide had to be pulled, it was not installed correctly when new. Last week while putting in the slide there was a big bang, the bottom rail is chewed up, it's back to Elkhart I go. My PC is 3 yrs old. There were other problems but you get the idea. When I was complaining about these problems on this forum, I think I had good reason to complain, most of you defended the company, it was even said I was picking nits. Now those same people who defended the company are upset because some screws are not spaced evenly and think the company should  correct this, going as far as recommending contacting a lawyer if not done to owners satisfaction. WOW.
 All the problems I've had, the company treated me very well even paid for some of the repairs after the warranty had expired. Yesterday I turned over 100,000 miles, luckily my Ford has had no problems.

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catsaplenty

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Re: spacing of screws on slide out facing
« Reply #14 on: June 17, 2021, 08:50:23 pm »
Rvrunner - you will not have ever found me saying you were wrong.  I do wonder if people who have continuous issues with PC tend to drop off the forum.  In my case PC were still fixing slide leaks this time on my slide seal - 4 years trying to solve that..  They have never fixed the damage those leaks caused - just  what I had to live with  while they tried to figure out the right seal for the Schwintek since mine was that first year of the change.  My slide failure is what  drove me back to the factory this time.  The bad news - they didn't actually fix that - it is still not useable,

I think any repair place choosing to do work that was not requested is improper.  Likewise not doing the work that was scheduled is unacceptable. The screws alone are not what would drive me to an attorney though it is an obvious and fairly permanent problem. 

Sorry you too have had to live with continuous issues from PC.  I hope you have better luck with your slide repair than I did.