Hi,
We are back from our serivce appointment for the fresh water intake and drain problem. I want to mention that while we were at the service place we spoke with Kermit and the tech also spoke with him. We think it is great that Kermit is so accessible. The tech couldn't believe that we were able to speak to the owner of the company. Here are the results-
The intake issue- The tech did agree that the intake line was almost at the same height at the intake and at the tank itself, approximately maybe a 1" difference- not allowing the tank to fill by gravity. He also checked both the intake line and vent tube and confirmed they were not blocked. Since there was no way to change the height of the intake area, he tried some different alternatives. Ultimately, the best approach was to use a long intake tube that was mentioned and pictured on the forum. Hopefully, this will work for us.
The very slow drain- After poking and working on this problem, the solution is to open both the hot and cold low drain point and to run the water pump. What an amazing difference. We couldn't really find out whether the tank drain was blocked or not.
Initially, when we took off the mattress to get to the water tank, we realized that the framing/ edging along the bottom half of the bed area, around the panel we needed to remove, was not secure to the wall by the bottom edge of the bed. Also the far end, near the outside wall of the RV was not supported and was bending down and breaking off. The tech secured that for us.
We are pleased with the results of our appointment and wanted to share the results with the forum.
Thanks for everyone"s thoughts on this-
Roni