Glad we have a Phoenix Cruiser!

I worked in the plastic colorant industry for some years.  The 'White" is titanium dioxide aka TiO2.  It is a very safe compound and is also used to color food products, and cosmetics including the white in your toothpaste.  Some we have all had it out mouths if we brush our teeth or use creamers.  It is also very UV stable.

Thanks for the education behind the use of white wiring in space.  That is very interesting.

I would have to agree with that statement. We just got rid of our 2021 Thor Compass. We called it the pandemic coach. Ford did a great job on the Transit HD350 AWD chasis.  Loved the way it drove.  Thats were my compliments stop.. Everything after that was horrible workmanship. Many missing parts and improperly installed items and incomplete finishing is endless.  A rear wheel well improperly installed.  Opened a drawer and you would get whatever weather that was outside right in your face!Tank gauges put on the wrong tanks. A/C and heaters that wouldn't shut off no matter what the temperature.  Thor's quality control was non existing the day this coach was built. At Camping World for months and then not fixed properly. And I wouldn't take any of
my rv's to Camping World. They are incompetent beyond all reasoning.
          We traded our 'pandemic coach' for a 2022 Phoneix 2351D. So far one trip and put 800+ miles on her. We couldn't be more happy with the coach.  The build quality of it is fantastic. Had a couple questions along the way and reached out to Phoneix.  They were spectacular,! After dealing with Thor customer service, (yes you to death and do nothing.) I will never buy anything Thor or would I recommend them to anyone. Not even to people I don't like. We love our 2351D !

Welcome to the world of 2351D.

It is interesting to me just how much pain and suffering some folks will accept as ordinary when it comes to owning a RV.  Looking at the latest RIVA sales numbers and the big declines in production and sales, you gotta wonder if a lot of people that bought a rig as the answer to Covid will stick with ownership. 

After a few uses, lots of excuses and the typical dealer abuses, I wonder if we won't see a bunch just take the hit and get out of rving.   Some of course, will have discovered a great way to travel and a great hobby pursuit. 

All I know is after almost ten years of ownership of our PC, we are still happy campers.   I don't mind fixing a few things as time passes, but when I go to rv shows and look at a lot of units I see a lot of brands that anything more than casual inspection should give a buyer pause.   

Paul

Back in 2015, when we bought our PC, Phoenix only made 100 a year.  Now that the Coopers own PC, I know they waned to increase production which is at least part of the reason they moved the factory, "next door."

I don't know how much they have increased production, just for discussion, let's say 4 times as many... 400/year.

My *GUESS* is that Thor or Forest River would want 10 times that... At least 4,000 units/year before they would think about buying them out.

Again, pure speculation on my part.

2023  earnings estimates for THO look about as poor as their build quality. The well deserved Pandemic Coach stigma will only make matters worse.
Unfortunately all the junk produced in 2020-21 will continue to clog up RV service shops for years to come.

Happy New Year Everyone!
This is a great conversation! A couple quick thoughts to add to the conversation... thank you all for your continued support of the product. Thank you for your understanding of a production process that is dependent on every employee having a perfect day every day to insure a perfect product. That is absolutely the goal, but we sometimes fall short. Standing behind the product when we do fall short is a commitment that we have made.

While we would like to increase production, we continue to produce less than 100 per year. Controlled growth is our goal. To aid in the future growth, we have internalized some processes that were previously outsourced, and planning for some others, which will help us increase the control of quality on those items. This will lay the ground work for increasing production when the time is right.

We have increased our engineering team and hope to introduce some product changes that we have been working on this past year. These changes are born out of listening to the feedback about the product over the last few years.

Additionally, we are also planning on increasing our service schedule offering. Our service techs take a lot of pride in their work! They enjoy doing the annual maintenance, repairs or even renovating of older PCs. Since we typically book far out, we recognize the need for more capacity.

This give you a little insight as to what we are working on in 2023!

We hope that you enjoy your travels!!

Thank you for the factory update!

This type of communication is part of the reason I am happy to own a PC.
Thanks!

I hope the PC Forum Team factory folks read all the posts on this forum all the time.   If they do and if they make a list of continuing problems of a specific nature they would be half way home (or at lease start on the way home) to further perfecting the PC product. 

Answer to an earlier comment - Phoenix still builds under 100 a year. Tina Cooper, PC USA Co-owner posted recently on another string about it. They moved to the bigger building and plan to expand production at some point when the time is right.

We love our 2552!  We are the third owners and luckily the previous owners took care of the rig and it only had 22,000 miles on it.  We have had a few rv’s during the past years.  We started with a small class C , went to a class A, then a fifth wheel and then a small travel trailer.  We decided that a class C would be the best choice for us since we retired and want to do more traveling.  We were looking a purchasing a Coach House but after visiting the factory and being told that there was a two year wait we decided to look elsewhere.  To be honest we had never heard of Phoenix Cruiser but I happened to see one in someone’s driveway so I decided to start researching them.  I am so glad that I saw that PC!  We have only had it for close to one year but are extremely happy with it.  I have called the factory twice, once to get a catch clip for the screen door and another time for paint codes.  It is such a joy to be able to call someone at the factory directly and get an answer.  No going through any dealers    .  PC is well built and a quality rig.  If we ever decide to buy another RV it will definitely be a Phoenix Cruiser.  Thankfully someone is still producing a quality RV !!!

Another indication of the popularity Phoenix Cruiser enjoys is demonstrated by the attention they receive on the Used Market.  I recently sold mine.  Within the first day of the Ad appearing, I had nine people clamoring to buy.
The market is distorted.  The actual number available for sale and the number of PC's currently listed differs by the plethora of archival listings that weren't removed years ago when the vehicles were actually sold.  I think some are deliberately left as klikbait to generate enthusiasm and attract raffic.  "Bait and Switch" remains