Hello Guest!

Great service by Phoenix

  • 5 Replies
  • 7291 Views
*

Rein

  • ***
  • 30
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 3/2022
  • Model: 2552
  • ModelYear: 2022
  • Slide: Yes
  • IntColor: Mirstone
  • ExtColor: Indigo
  • Location: Lincoln, CA
Great service by Phoenix
« on: October 18, 2022, 02:27:09 pm »
Phoenix authorized a local RV service company to perform warranty work on our 2022 PC2552.
I paid the company directly and emailed the invoice to Phoenix for reimbursement.
The check arrived in my mailbox 5 days later (I am in northern California).
Now thats service!!!

Rein

*

Free2RV

  • *****
  • 223
  • Gary and Susie
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: P.U. 6/11/18
  • Model: 3100
  • ModelYear: 2018
  • Slide: Yes
  • IntColor: Nightscape (Cherry)
  • ExtColor: Graystone (FBP)
  • Location: Northern Michigan
Re: Great service by Phoenix
« Reply #1 on: October 20, 2022, 06:16:11 am »
Glad to hear you had such a good experience with Phoenix.  We have been equally pleased with them from the very beginning.  Hope you enjoy your PC as much as we do ours.  Happy Camping.
Gary

*

parkgt

  • ****
  • 56
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • Model: 2552
  • Slide: Yes
  • Location: Western AR
Re: Great service by Phoenix
« Reply #2 on: October 22, 2022, 09:45:37 pm »
Rein,

What needed repair on a new rig?

*

Rein

  • ***
  • 30
    • View Profile
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 3/2022
  • Model: 2552
  • ModelYear: 2022
  • Slide: Yes
  • IntColor: Mirstone
  • ExtColor: Indigo
  • Location: Lincoln, CA
Re: Great service by Phoenix
« Reply #3 on: October 24, 2022, 08:44:35 pm »
Several small things, among them:  stuck grey tank valve, usb outlet not connected, closet light not working, screw on screen of ceiling fans (after rough ride), door lock code not working (changed lock), air bag light staying lit (torn cable under passenger seat - cable on wrong side for rotation, and defect under driver seat - Ford warranty).  Not too bad seeing as our friends had 60 items on their new Entegra.

Rein

*

parkgt

  • ****
  • 56
    • View Profile
  • OwnPC: Yes
  • NewUsed: Used
  • Model: 2552
  • Slide: Yes
  • Location: Western AR
Re: Great service by Phoenix
« Reply #4 on: October 25, 2022, 09:22:06 pm »
Did PC make any effort to compensate you for the inconvenience caused by their defective work?

*

2 Frazzled

  • *******
  • 1434
    • View Profile
    • Spirit of the Woods
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: May 2013
  • Model: 2552
  • ModelYear: 2013
  • Slide: Yes
  • IntColor: Sunlit & Cherry
  • ExtColor: Sunlit
  • Location: On the road full time (prev. Maryland)
Re: Great service by Phoenix
« Reply #5 on: October 26, 2022, 05:57:42 am »
I've never heard of anyone doing that in any industry. That's what warranties are for. Who's done that for you?
John, Holly, and sometimes Chloe.
Travel Blog: Spiritofthewoods.net