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Parts Department

  • 2 Replies
  • 6359 Views
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SharonL

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  • 36
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  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: March 2022
  • Model: 2552
  • ModelYear: 2015
  • Slide: Yes
  • IntColor: Desert Sand/Hickory
  • ExtColor: White and Desert Sand
  • Location: Florida
Parts Department
« on: October 14, 2022, 04:48:21 pm »
 I sent an email to the parts department and got an immediate response from Dave Ponsler.  I received his response on Monday and have have my part today, Friday.   heartshower  He knew the part that I needed for our Stow Away Screen door and sent it to me right away.  I cannot speak highly enough of the service I received especially since the rv industry doesn’t have a great reputation.  I can’t express how much I am appreciative of his quick response.  I am extremely happy that we bought a Phoenix Cruiser!!111
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Sharon🏝
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Ron Dittmer

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  • 5647
  • Ron and Irene
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    • My 2007 2350 Phoenix Cruiser
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: June 2007
  • Model: 2350 Ford
  • ModelYear: 2007
  • Slide: No
  • IntColor: Cherry Green&Gray
  • ExtColor: Full Body Gray
  • Location: N/E Illinois
Re: Parts Department
« Reply #1 on: October 14, 2022, 05:24:23 pm »
These are surely crazy times concerning part shortages and customer service across every industery.  Glad you were well taken care of.
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Ron (& Irene) Dittmer
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Rein

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  • 30
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  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: 3/2022
  • Model: 2552
  • ModelYear: 2022
  • Slide: Yes
  • IntColor: Mirstone
  • ExtColor: Indigo
  • Location: Lincoln, CA
Re: Parts Department
« Reply #2 on: October 24, 2022, 08:48:40 pm »
I emailed an invoice for approved work by local RV service company to PC for reimbursement.  It was approved in 5 minutes, and check was in my mailbox in 5 days!  Outstanding service!

Rein
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