Let me start off by saying I don't (DO NOT) represent Phoenix in an official capacity in this post. As most of you know, I'm a designer/Web Mistress down in KY and I just run the site and the forum, but I will tell you that what I've seen of the complaining owner you're speaking about is that he gets banned from every forum once he starts up, and his negative comments are certainly always countered by enthusiastic (and realistic) Cruiser owners.
I think any of us who spend time on any forums have found these kinds of people. Some of the members of our own forum have even met this man and his PC IRL and have made their own observations about issues he may or may not have. We haven't and won't discuss it here in this forum, but I recognize names in other forums, and they were members from here that I trust.
You know how sometimes you get so single-mindedly focused on a negative aspect of something that you lose perspective? That's what has happened in this situation, and the issue has turned into one that has consumed this man's life. I think we've all had those moments.
For example, two years ago one of my kids broke a latch on one of my laser printers. For years I've been using it with a packing-tape solution holding that latch closed, and every time I need to shake the toner I untape it, remove the toner, and retape it. In addition to that inconvenience, it also eats paper when duplexing.
On Monday, after it ate 8 of 9 pages I tried to use duplexing on, it told me I needed to shake the toner. But it wouldn't release the toner cartridge, and I just got fed up. I got so angry with my printer's repeatedly poor performance and paper-eating qualities that I shoved it off my desk, and then repeatedly hurled it to the ground until the toner release finally did release and let me get the toner cartridge out so I could use it in another printer. I'm not proud of that moment, but it was a moment. If I had lost perspective and let it consume me, I would have taken photos of the eaten paper (ignoring the fact that it eats paper because one of my children busted a piece that closes the tray properly and it needs to be babied at every print job), and then posted about it angrily, called the manufacturer and demanded action, and then posted angrily about their response, and then I would continue to use the printer, with my packing tape solution for the broken tray, and I would complain vehemently and loudly to anyone who would listen. Instead I had a moment. Some people choose to turn those moments into a way of life. You know what I mean? For those kinds of people, everything turns into fuel for the fire that is their anger. It consumes them and everything around them.
Just my 2 cents.
