This pandemic is like nothing ever seen before. If I had a PC on order or ready to pickup I may also have questions. However, I would feel really bad if the PC salespeople, factory workers or their family members were sick with the virus or in critical condition or worse already passed. Patience is called for in this time of crisis. Sarz272000
I only called the company twice and the first time left word for Earl to call me. He returned my call within an hour and answered my questions concisely. Another time, I called and had a technical question about mounting my do it yourself adding of a solar panel to the roof. Kermit called me back within and hour and told me in less than sixty seconds what I needed to know.Doneworking
The plant being closed does not mean that one person can't be there answering the phone and taking care of mail and keeping the mice out. (or forwarding the phone and email and letting the mice have a run at it...)
I was told by my salesman that the plant would be closed until April 7 and at time he would contact me concerning my requests. A friend of mine (on this forum) messaged me that the plant would not reopen until April 20. And I thank him for the notice and have no reason to doubt him. But there has been no publication/notice of their closure nor proposed reopening date any where that I could find. Their new website offers no information at all.One would think that they would have better communications, especially with customers, as I, who have a new unit finished and ready to be picked up.