What's going on at Phoenix?

Hi DicknPat!  Welcome to this forum and the Phoenix Cruiser world. 

I know this particular thread can seem alarming especially if you have no history with the company.  But I believe they make a solid product and have proved they stand behind it.  If I do not get a response with 24 hours of an email I just assume it went into junk or other electronic oblivion.  EMail ( and website contact forms) are not a reliable form of communication.  I would hit up the website again and if no response call the sales number.

We are currently in the process of building a new sticks n bricks house and have had reason to do a lot of research on products.  My informal testing shows that approximately 20% of my website inquiries were returned by companies.  Even the ones where you click "ready to buy" had a dismal record.  I'm not sure why companies go to the trouble of having a website contact form if no one is actually going to respond.

I also would like to direct you to the Phoenix Cruiser Travel Club ( http://phoenixcruisertravelclub.org/).  Which is the independent owners club.  The 2019 rally is sold out but take a look at the website and newsletter.

Hi DicknPat!  Welcome to this forum and the Phoenix Cruiser world. 

I know this particular thread can seem alarming especially if you have no history with the company.  But I believe they make a solid product and have proved they stand behind it.  If I do not get a response with 24 hours of an email I just assume it went into junk or other electronic oblivion.  EMail ( and website contact forms) are not a reliable form of communication.  I would hit up the website again and if no response call the sales number.

We are currently in the process of building a new sticks n bricks house and have had reason to do a lot of research on products.  My informal testing shows that approximately 20% of my website inquiries were returned by companies.  Even the ones where you click "ready to buy" had a dismal record.  I'm not sure why companies go to the trouble of having a website contact form if no one is actually going to respond.

I also would like to direct you to the Phoenix Cruiser Travel Club ( http://phoenixcruisertravelclub.org/).  Which is the independent owners club.  The 2019 rally is sold out but take a look at the website and newsletter.

Thanks for sharing your thoughts, jaytrax !  Yes, I too am used to lack of response from Internet inquiries I've made in the past. As a former business owner, I find it hard to understand. We considered customer requests vital to our business. Telephone is still the best way to get information, but often people tend to let calls roll over to voice mail, and then often ignore calling back. Customer service is a lost art, I guess.

I will check out the PC Travel Club

Quote from: DicknPat on May 19, 2019, 03:02:17 pm

We were just approved as Forum members yesterday, so are just getting acclimated to the routine. Each forum has its own personality so it does take a little time to get settled in.

Last week I sent in an inquiry using the PC website's Contact form and so far have not received a reply.  So reading this topic does cause some concern. We currently own a 38' Class A, wanting to downsize; Phoenix Cruiser is the best we've seen so far, and we are hoping to visit this summer to see what PC is all about. Respect for and timely responses to current and potential customers is imperative to a successful business.
Not lecturing, just stating a true fact!

Hoping to hear back from them this week. Nice to be part of the Forum!!

Hi DicknPat
Welcome to the forum.  We are also new to the forum having bought our 2019 2552 in March.  We downsized from a 37' Class A and haven't looked back - absolutely no regrets.  PC was the top of our short list and it really seems to be a well built coach.  We had to make a call to the factory after purchase as two of our speakers had no sound coming out of them.  They were very responsive, talked my husband through trouble shooting and fixing (simply was a loose wire).  I'd try giving them a call.

Hi Kristy & Gary: Thanks so much for the nice welcome!! A friendly place here. The 2552 is high on our list to check out....our plans are for a Michigan trip this summer, so a stop in Elkhart will fit in perfectly either coming or going from Iowa. This will give us a chance for a firm trade price, as we will be traveling in our Class A Thor Challenger, so they can see it personally.  Did you trade or buy outright? If trade, did it go well?

BTW, who should I ask for when calling PC. Might as well get with the right person at the beginning & not later!

Happy Travels.....perhaps we'll meet one of these days 

They took my trade-in with no problems.

Peg

Peg:
Thanks for your response telling us you traded with no problem!  We have a 38' Class A Thor Challenger, so believe it would trade fairly, if in fact they want Class A's in trade.

Happy Travels to Ya !!

Hi Kristy & Gary: Thanks so much for the nice welcome!! A friendly place here. The 2552 is high on our list to check out....our plans are for a Michigan trip this summer, so a stop in Elkhart will fit in perfectly either coming or going from Iowa. This will give us a chance for a firm trade price, as we will be traveling in our Class A Thor Challenger, so they can see it personally.  Did you trade or buy outright? If trade, did it go well?

BTW, who should I ask for when calling PC. Might as well get with the right person at the beginning & not later!

Happy Travels.....perhaps we'll meet one of these days 



We used Mike Petersen [mpeterson1836@gmail.com / (574) 226-1322]. When we visited a month ago, he had recently (a couple days before) experienced a major catastrophe and might still be dealing with. He always returned calls and emails.

So, I just did a test.

I submitted a query on the main site’s question form; three weeks ago. No response.

Last week I submitted a quote/factory discount query; heard back in less than 24 hours.

~Conclusion: sales at Phoenix Cruiser is exponentially more important than customer service.