We bought our PC back in 2007 and I cannot recall any trouble of significance that was not the fault of my own doing. But our PC has no slide outs. 11.5 years and all is still well. I wished everyone could say something similar. It is hard to read of the occasional bad-apple rig. I hope they make it right....truly right making the rig right as well as compensation where appropriate.
I recall around the time we bought our PC, there was a disgruntled owner who bought a new 2006 model year 2400 or similar. I understood his frustration, but he handled it all very poorly on a smugmug website. It was hard to empathize with him when he was slandering Kermit over and over again. He was so bad that Kermit just stopped trying to help him. He was more bent on slander than getting his rig corrected.
Slander is a very harsh term! I'm assuming this comment is directed at me, and implying that I'm the same type of person. You don't know me, so if this is/was your intent, I'm offended. I only speak and deal in the truth. I will never slander anyone or any entity. Anything I have posted on this site and/or my website concerning the problems with the slide-out on my New 2018 Phoenix Cruiser Model 3100 is 100% accurate.
If this happen to me, it could also happen to some other customer of Phoenix Cruiser(PC). PC already tired to fix the problem-I made a 2800 mile round trip back to their factory to have the slide-out fixed, they worked on it two days, they even called in a Lippert Engineer/Representative-whose advice they completely ignored. I was told by PC my slide-out was fixed-so I returned to Texas-within a week the slide-out failed again in the same manner as the first time. My first trip back to PC's factory to get my problem fixed was a complete waste of time and money. So I'm right back to square one, and will most likely have to make another 2800 mile round trip to try to get the Slide-Out problem fixed. In my opinion they should have gotten the problem fixed on the first attempt, and my confidence in PC being able to fix my Slide-Out has diminished.
Today(11-29-2018) at the request and expense of PC Lippert Industries is sending out a representative to my location in Texas to take measurement of my slide-out for the second time with the intent of coming up with a game plan to get my Slide-Out fixed ( I already know the problem is my slide-out room and/or the framed opening in the wall of my coach is so far out of square that Lippert's tolerances for the use of their Schwintek In-Wall Slide-Out System have been exceeded-which is what the first Lippert Engineer/Representative told PC). Rebuilding a new square Slide-Out if needed is very doable. However if the hole in the side of my coach is not Square that is not an easy fix and still be able to maintain its original structural integrity.
My intent is to share my experience and let current and future customer know of possible future problems.