I have a 2006 2551 that had been used VERY little for the first four years of its live before I bought it. When I first used the DVD player, it did not want to come out. I found that if I gave it a little help when I first pushed the open button, it would then open. My suspicion is that if it sits unused long enough, it gets sticky. My wife now uses the DVD player regularly and it seems to work OK. You might try gently helping it and if it comes out and goes back properly, exercise it quite a few times. That being said, the Executive set used back then has nothing but bad reviews online, even though it was commonly used by a number of manufacturers. I believe the newer models have Samsung units, but I'm not sure about that. I figure that if I ever decide to replace my TV with a larger HD set, I may try to find a replacement unit for mine.