I agree, it is wise to call the factory.
In the mean time, it wouldn't hurt to remove the base cabinet cutting board & drawers to inspect the 12V & 110V wires running around the area. Make sure it all looks good with no screws piercing through insulation and such. It is one of the few areas where you can inspect the wiring on that side of the PC without tearing things apart.
Here is our base cabinet reconfigured with drawers removed.

With about the same effort, you can see some wiring in the cavity of the microwave.
