We bought our 2011 PC used last August. It had some small areas of peeling on the sofa. In the short time we have used it, the sofa began shedding vinyl like crazy. The front driver seats are beginning to go also. It looks awful. I assumed since we are not the original owner, there was little recourse in asking Phoenix to replace. Now I see that this is a common problem for this year's model, I wonder.
We use no hair sprays, vinyl cleaner or any thing like that, so I was dismayed to read that the problem was assigned to hair spray, hair oil and the like.
Everything else about our 3100 is like new.
I wonder how this will unfold (no pun intended)
Nancy G