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Recliner Damage

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JoeyD

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Recliner Damage
« on: July 12, 2016, 12:44:40 pm »
I am quite disturbed by what I found on the head rest portion of one of our recliners... As you can see in the attached picture, it is quite a mess.  I can't figure out how it got that way.  Both chairs are used equally yet the other chair is in perfect condition, as are the driver and passenger seats.  Any idea how I can get this repaired?

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Gail Staton

Re: Recliner Damage
« Reply #1 on: July 12, 2016, 01:15:45 pm »
JoeyD,

Someone else posted recently about their ultraleather peeling off in stripes.   I would let the folks at PC know your experience.   I will be checking ours frequently as we have it on the seats, dinette, and sofa/bed in our 2013 2100.  We had a better grade of Ultraleather in our previous  motorhome and it looked brand new after the 10 years we owned it.

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Ron Dittmer

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Re: Recliner Damage
« Reply #2 on: July 12, 2016, 06:26:26 pm »
Hmmmm, That is disturbing to see.  Given it is one head rest, I wonder if the material broke down from a hair care product.

My wife's sister married an African American.  Our 3 sweet adult nieces with their big beautiful afro hair, when they visit for Christmas, pending their fashion that day, they can leave behind a sheen on our leather couches which we clean up the next day for fear of a reaction.

But it could be hair spray or other hair care products.  It leaves me to wonder how safe those products are.
« Last Edit: July 12, 2016, 06:44:07 pm by ron.dittmer »
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JoeyD

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Re: Recliner Damage
« Reply #3 on: July 12, 2016, 07:29:23 pm »
In my case Ron... I use NO hair care products, nor does my wife. In fact, I have very little hair to put hair care products in.

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gradygal

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Re: Recliner Damage
« Reply #4 on: July 12, 2016, 07:59:48 pm »
Joey,
We have the same year as you. We have already had the arms and the backs of the Euro chairs replaced.  the back and seat of the sofa is peeling off in big hunks as well. The drivers seat is falling apart. We have spoken with Kermit about the problem and he will send us replacement covers when we get back to Florida. He had indicated previously that Paul's Seating got a bad batch of the phony leather.

In ours, it looks like skin peeling after a very bad sunburn. It looks disgusting!!!!!

Judi
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Ron Dittmer

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Re: Recliner Damage
« Reply #5 on: July 12, 2016, 10:44:10 pm »
In my case Ron... I use NO hair care products, nor does my wife. In fact, I have very little hair to put hair care products in.
Okay, I understand.  So that can be ruled out.

Joey, We have the same year as you. We have already had the arms and the backs of the Euro chairs replaced.  the back and seat of the sofa is peeling off in big hunks as well. The drivers seat is falling apart. We have spoken with Kermit about the problem and he will send us replacement covers when we get back to Florida. He had indicated previously that Paul's Seating got a bad batch of the phony leather.  In ours, it looks like skin peeling after a very bad sunburn. It looks disgusting!!!!!Judi
Wow, how weird is that?  I am glad that Paul's Seating and the factory are both aware of the problem and are supplying good replacements.

Are you expected to do the upholstery work yourself?  Or are you taking your rigs somewhere to get the new covers installed?

Ron

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Gail Staton

Re: Recliner Damage
« Reply #6 on: July 13, 2016, 08:44:46 am »
Judi,

Thanks for posting about the defective batch of ultraleather.   Ours is also a 2013 and am hoping it is not part of the bad batch.   As I mentioned previously we had a different type of Ultraleather and could not have been happier with its performance.

I hope you and Joey will soon have new upholstery without too much inconvenience.
Gail

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Ron Dittmer

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Re: Recliner Damage
« Reply #7 on: July 13, 2016, 09:07:52 am »
On page 5 of the 2007 brochure is a list of popular options of which it specifically says "Leather Seating (Captain Chairs)".  So when we ordered our 2350 in 2007, I expected the front captain seats to be leather on the seating surfaces, and vinyl on all other surfaces, but I never could confirm it.  I really don't think our front captain seats have any leather in them, but maybe I am wrong.  Maybe it's bonded leather which is a percentage of leather inside a concoction of various materials on a roll.  These days you have to ask "What kind of leather is it, bonded(poor quality), top grain(okay), or full grain leather(real quality)?"  I would rather have vinyl instead of bonded leather for bonded leather has very poor durability.  But so far our seats are holding up well, yet our rig is not a good gauge to go by given it is inside a dark controlled temp garage most of the time.

The way this was written back in 2007, the implication is that all other seats upgraded to leather, might not be actual leather.
« Last Edit: July 13, 2016, 09:25:03 am by ron.dittmer »
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gradygal

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Re: Recliner Damage
« Reply #8 on: July 13, 2016, 05:31:35 pm »
The back and the arms of the Euro chairs are easy to replace. George did it. We are a little concerned about the driver's seat. We might have to take it to a Co. that will do it for us.

It is disappointing but we are working with a company that has EXCEPTIONAL customer service. We have no doubt that this issue will be fixed as soon as we get back to florida.

Judi
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BuffaloRose

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Re: Recliner Damage
« Reply #9 on: July 17, 2016, 10:32:13 am »
We have a 2010 2350 that we purchased used, in Florida, 2 years ago. The seat on the drivers side was peeling slightly on the bottom door side when we purchased our rig. We assumed it had been damaged by sitting in direct Florida sun.  After one trip out west, the stuff was peeling all over the seat bottom and leaving a mess.  We had that seat re-covered.  We keep our unit under a covered shed in a shady area.  No direct sunlight.  The passenger seat and the sofa began peeling.  It starts in a small area, but quickly grows.  We re-covered the passenger seat, but can't decide what to do about the sofa.  I don't believe this is the result of a bad batch, but instead, just a cheap product.  5 years for seats with reasonable care should not result in this type problem.  Would love to hear suggestions about replacing that sofa.  It is a hide-a-bed but we never use it for sleeping.  My husband is a do-it-yourselfer.  Afraid to attempt removal and replacement on this.  We want comfort for lounging and are afraid of ordering a sofa untried.
BuffaloRose

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chevyboy70

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Re: Recliner Damage
« Reply #10 on: October 21, 2016, 06:41:52 am »
My driver seat is peeling too. Phoenix  gave me the name of the company who supplies the seating.  I have tried calling and emailing a number of times and left messages.  They will not ever acknowledge the call.

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TomHanlon

Re: Recliner Damage
« Reply #11 on: October 21, 2016, 07:33:11 am »
My Euro chair is started to flake also. I haven't decided when and what I will do about it yet.
Maybe we can get the FEDS to issue a recall on this ultra leather.  roflol

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HenryJ

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Re: Recliner Damage
« Reply #12 on: October 25, 2016, 09:57:04 am »
I am shocked to see we may be in for some non wear issues down the road. Our ultra leather class A.. with 2 sofa's in the Florida sun and the seats as well was beautiful at 5 years old when it went down the road with the trade in dealer drivers... No one would have guessed either. Sofa's had endured big dog nails and use. Decent fabric should not give out like this. The fabric does not seem as pliable as other that we had. SO dry less flexible may mean it really dries out... I have the dinette seating which was replaced on our new 29i10 a little over a month ago... will have to look at that more closely. to see what we are facing on front seats and sofa. No matter its not a cheap fix...Wonder if I need slip covers now. Just finished my first 2,000 miles on the gauge hoping have a long ways to go when we are on the road again soon.  Good luck, Patricia
Patricia
A new day has dawned now only traveling with Miss Elle . Jim will be watching over us.

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Ron Dittmer

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Re: Recliner Damage
« Reply #13 on: October 25, 2016, 10:28:04 am »
When we placed our order for a PC back in 2007, the 2007 sales brochure and our rig's documentation said the 2 front captain seats and the barrel chair are leather, not ultra leather, pleather, or called by any other name, just leather.  The barrel chair has since been replaced with a 3rd captain seat that we bought directly from the seat supplier Paul's Seating.  But I strongly doubt that any of our three captain seats have any leather material in them for they don't feel or smell like leather at all, not even on the seating surfaces as is a common practice.  One thing I can say is that none of our three captain seats are flaking yet, maybe because our rig is stored indoors so much.  Or maybe the quality of the vinyl is better.

Regarding the break-down in the vinyl, it seems that China has done it again, selling fabric to RV seat manufactures that has become substandard, a chronic problem with many things the orient manufactures, most notably China.  That is how the industry like reputable toy companies for example, have occasional recalls because of lead in the paint on their toys.  One thing certain, you will not see a recall on your seats.

One thing has me scratching my head over the PC seats.  Why are the fake-leather vinyl seats an up-charge from the cloth?  If I knew back then our three seats would be vinyl, I would likely have gone with cloth seats and save the extra $721 paid.

But our experience with our original cloth dinette cushions was terrible.  The vinyl surfaces are so much better.  And I also have to say that our captain seats are nice looking and very comfortable.  We do like what we have....as long as it doesn't start flaking.

ADDING:
Maybe the problem is something entirely different.  There are three different smooth leathers used in furniture upholstery.
- Full Grain Leather is best and extremely expensive.  It is naturally smooth and 100% pure
- Top Grain Leather is middle of the road.  It is still 100% leather, but it starts out imperfect.  They process it some add a grain on it to cover up the imperfections.
- Bonded Leather is shreds or fibers of leather mixed into non-leather fabric.  This type is very common and affordable.  It is here where you see leather furniture advertised with 15%, 20%, 22% leather.  Just maybe this leather is used in PC seating for it is common for flaking to occur with this type of so-called leather material.

I learned all about furniture leathers a few years ago when ordering a pair of Amish recliners with full grain leather.
« Last Edit: October 25, 2016, 11:49:29 am by ron.dittmer »
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dickreid1

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Re: Recliner Damage
« Reply #14 on: October 25, 2016, 06:17:51 pm »
Summer 2015
Drivers seat peeling.  The source for the chairs did not respond. Went to the factory where they removed the seat and sent it to be repaired while other work was being done.  Later that day the like-new seat was installed.  No charge. 

Later the Euro chairs also had pealing arms and headrests.  The factory sent replacements; again no charge. I found that it was a pretty good job to do the replacement.  Sorry to say but one of the new replacements is peeling again.