Blu Ray firmware update

 Has anyone tried to update the firmware on their Samsung Blu Ray home theater? I tried, using the instructions in the manual (and online) for the USB method. It doesn't work; the home theater says "No update file found." meaning on the USB drive. Samsung sent me a USB drive with the file loaded, but I got the same message. Samsung customer support is otherwise pretty useless. Has anyone had the this problem and solved it? Alternatively, what's the best way to get the attention of Samsung 2nd level tech support?

John, I can't answer your question but I will tell you one thing:  I have had it with our Samsung.  After this last trip, that little babe is coming out and a cheap, basic Blue Ray player is going in the space.  The FM radio on our rig in the Blue Ray won't get anything that it is not setting on top of.  Fine, if you are in a metro area.  Out in the boonies, I use the Ford radio or an ancient AM/FM "transistor" radio my dad bought probably forty years ago that works better.   I tried adding a more sophisticated antenna to the BR for FM, but it helped not one bit.  Walmart here I come.

Paul

We have the 2007 chrome finish "Executive" brand head unit.  I think it would be okay in a house where you have 110V all the time.  But in our motor home where I shut off the inverter to conserve energy, the Executive quickly defaults to a simple DVD/CD player.  It has been a very long time since I fussed with it, but I recall it does not save any settings, and no feature to scan for local radio stations.  I would fuss if stationary & plugged in for months at a time like spending winters in Florida, but being on the move all the time, it's limited to playing DVDs & CDs.

Across the board for all types of stereos, I wish manufactures would reintroduce a high tech equivalent to a tuner knob, base, treble, and a joystick to adjust speaker balance & fade.  Each Blu-Ray, DVD, CD, and radio station is different and changing these settings for each situation through menus is not practical.

If or when our Executive dies one day, I would likely install a Blu-Ray player like Paul (Doneworking) did.

Sorry John & Carol for redirecting the subject.  I hope you get resolution with your firmware.