People seem to like their roadside service plan until they have to use it and encounter grief. Horror stories abound. And, RV travel forum respondents generate frenzy across the internet with a type of bashing that parallels what occurs in our news media today. I read first-hand accounts of inexcusably bad call center service and hoped it was just an occasional issue. Then, I saw it again and again.
Very few writers generate a report about a good experience. Others, who feel cheated, have little reluctance to complain. That is human nature. Hard to pick one or the other of the plans, based on the back and forth with no clear winner or loser. For every bad story about one company, I hear the same for another. And, it's not just a handful of posts on one forum. As if the challenge is to contrive better ways to express outrage
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My horrible experience with Good Sam pertains to their vehicle insurance. Being brand new to the RV Market, I accepted the dealer’s offer and purchased liability/comprehensive insurance coverage thru Campers World / Good Sam. When I called their number to acquire the policy, I was assured by the salesperson the company was fully licensed and full coverage could be provided. A year later, when it came time to renew, it was revealed the Campers World insurance provider wasn’t licensed in my state of residence. They had sold me a policy that wasn’t renewable. Or, as revealed in the terse conversation - unenforceable. I had the properly addressed policy document. However, I doubt my avenue to collect damages or be protected from liability. In the event of a claim, it would have been enforceable only under duress. After expressing considerable anguish at the risk that unknowingly exposed me to, the misrepresentation yielded me a full refund of the premium
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Roadside assistance plans are just another high profit business for the companies that advertise these services. I choose NOT to participate with these companies. I learn, if you call them for help, you have to sit there and wait for them to make multiple calls to tow companies trying to find the cheapest one to come help. The problem with a company like Good Sam is that they get enough newbies buying their product because of endless advertisement, that they don't care when they lose a customer.
In today's world, I can have everything needed at my fingertips. I would rather take on the responsibility myself instead of waiting for a call taker to get help. I just feel more comfortable being in control of the situation and not depending on others. I take very good care of all my equipment and service intervals are observed, so my odds of not having a problem are higher than some who don't. So far, the odds have been in my favor.
