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General Discussion / Re: Samsung Stereo
« on: December 12, 2015, 03:38:42 pm »
😡Bob, I am also having a similar issue with my new 2015 Samsung home theater system shutting down via the protection mode. The unit typically shuts down after approx. 30 minutes. It appears to me to be an overheating issue due to possible lack of adequate ventilation around the unit inside the cabinet. The unit restarts after a waiting period. I called Samsung and was told that it is a ventilation issue and to move the unit outside the cabinet before possible permanent damage occurs from overheating. I then called the technician at Phoenix factory and he indicated that many units have been installed this way with no overheating issues. After describing my problem he thinks it could be the cooling fan in the unit might not be functioning which I am going to confirm shortly. After reading the Samsung owner manual it states that 4" of clearance should be maintained around the housing which of course is non existant. The tech. told me to confirm fan operation, let him know, and if not operating Phoenix would replace the unit. I will let you know how it turns out.Anyone else having similar issues let me if and how it got resolved.
John



