Hi George,
I never heard anyone have your problem.
Being that you have a 2014, I think you have the same macerator as our 2007. If so, it looks like this.
Pay no attention to what is shown broken in the two pictures.

Note the opening. I wonder if there is a large blockage right here.

Based on the description of your problem, try this. Fill your gray tank with fresh HOT water along with a good amount of soapy dish water to create a penetrating slippery solution to loosen whatever is blocking the macerator input area. Close the black tank valve and open the gray water tank valve but keep the 3" gravity drain capped so the hot soapy solution can soak the inlet of the macerator.
Of coarse there is no guarrantee it will work but surely worth trying.
Another thought would be to run the macerator backwards by switching the two wires. I don't recall how easy it is to access those two terminals while everything is fully assembled. You might need a bucket of water to draw from. I never tried this one either...it's all theoretical.
One thing I do know is that the pump will not get damaged if run backwards. I know because I initially wired my replacement macerator backwards by following the colors of the wires.