What's going on at Phoenix?

Who is the sales manager (Earl's replacement) at Phoenix? I left two inquiries on their web site and no replies. Is there any way to contact or email them direct, since the web site gets no reply?

Look under the "welcome to the forum! Rules and Company Contact  Information" topic under the "general discussion" section of this forum.  Its currently the 2nd topic.  It list a few people and their phone numbers. 

I had ordered some parts from Carol, told her of my concern & she forwarded my message. The same day I received a phone call from Mike Peterson (574-226-1322) who asked if he could help me. Apparently in sales and answered my questions plus. Don't know his email address, but was eager to help.

I called Monday and asked for sales. No answer, left message. No call back thru Tuesday. Wednesday called again and again no answer at sales; again left message.  Thursday, I emailed them. no answer. If they are still in business, they won't be long.

Repost:

In addition, industry veteran Mr. Mike Peterson of Campers Inn recently set up an office at our factory to sell Phoenix Cruisers to our customers at Factory Direct Pricing.  You may reach out to Mike directly at 574-350-2682 or call Phoenix USA RV 877-754-8535 EXT 405 for a product and / or trade quote and purchase of a new 2019 Phoenix Cruiser B+ motor home.  If you have any questions that I may help you with, please call me direct at 574-350-2832.On behalf of everyone at Phoenix USA RV, I wish to personally thank each of you for your continued support and business and invite you to help us welcome Campers INN into our Phoenix USA RV family of friends and loyal customers.  Together we will achieve great things for you our customers.

Best regards,
Barry Hyser
National Sales Manager, Phoenix USA RV   •  877-754-8535  •  barry@phoenixusarv.com

I haven’t had a need to contact sales recently so I can’t speak to that but I have left messages for Doug and Carol with no response from either. Carol did respond to an email but never responded to my follow up email. That was well over a month ago. Not a good sign!

Called Carol today 5/10/2019 for part and she answered the phone.  As usual she put part in the mail for me. She has always been helpful and knows the parts and what comes with them.
Syd

When you call if you push the right button for the correct dept and it may not be the one you think it is either. You will get a call back. Leave a specific message.
They responded to me very well when I needed parts and when I had another problem and called Mike did indeed respond nicely. Allow them leeway to answer your
inquiry and don't loose patience... if you are in a hurry you need to show up at the door. They are busy and have a lot of units in the field to keep on the road as well.

I’ve left voice mails and submitted queries before and never heard back from anyone as well. I gave up. There was ‘1’ time I got a very fast response; I filled out the build/quote form once; lightning fast response from that one.

We were just approved as Forum members yesterday, so are just getting acclimated to the routine. Each forum has its own personality so it does take a little time to get settled in.

Last week I sent in an inquiry using the PC website's Contact form and so far have not received a reply.  So reading this topic does cause some concern. We currently own a 38' Class A, wanting to downsize; Phoenix Cruiser is the best we've seen so far, and we are hoping to visit this summer to see what PC is all about. Respect for and timely responses to current and potential customers is imperative to a successful business.
Not lecturing, just stating a true fact!

Hoping to hear back from them this week. Nice to be part of the Forum!!

Welcome DicknPat to the forum! Don't get these post wrong. Most people here, as I, were sold our Cruisers by the previous ownership, and there fore uncomfortable with the transition. All in all they are a very good company to work with. It's just that as previous owners we're unsure of who to call and where to call them. Earl & Kyle were it. Not a question.
Good company, you'll like their product.

We were just approved as Forum members yesterday, so are just getting acclimated to the routine. Each forum has its own personality so it does take a little time to get settled in.

Last week I sent in an inquiry using the PC website's Contact form and so far have not received a reply.  So reading this topic does cause some concern. We currently own a 38' Class A, wanting to downsize; Phoenix Cruiser is the best we've seen so far, and we are hoping to visit this summer to see what PC is all about. Respect for and timely responses to current and potential customers is imperative to a successful business.
Not lecturing, just stating a true fact!

Hoping to hear back from them this week. Nice to be part of the Forum!!

Call them direct.  They will take care of any question.  Once you get the correct phone number or email, they are very responsive.  I downsized fro 40’ diesel pusher and have been very happy.

Cheers 
Barry T

Thanks Garmp & Bftownes for getting back to me on this topic. I also Googled Phoenix USA ownership change in the Fall of 2017. Looks like an "up & up" arrangement & thank goodness it's not a Thor buyout That would have me running the other way...fast!!

Wondering if they entertain trade-ins or is it direct (no trades) only. Anyone know one way or the other ?

They took my trade-in with no problems.

Peg

We were just approved as Forum members yesterday, so are just getting acclimated to the routine. Each forum has its own personality so it does take a little time to get settled in.

Last week I sent in an inquiry using the PC website's Contact form and so far have not received a reply.  So reading this topic does cause some concern. We currently own a 38' Class A, wanting to downsize; Phoenix Cruiser is the best we've seen so far, and we are hoping to visit this summer to see what PC is all about. Respect for and timely responses to current and potential customers is imperative to a successful business.
Not lecturing, just stating a true fact!

Hoping to hear back from them this week. Nice to be part of the Forum!!

Hi DicknPat
Welcome to the forum.  We are also new to the forum having bought our 2019 2552 in March.  We downsized from a 37' Class A and haven't looked back - absolutely no regrets.  PC was the top of our short list and it really seems to be a well built coach.  We had to make a call to the factory after purchase as two of our speakers had no sound coming out of them.  They were very responsive, talked my husband through trouble shooting and fixing (simply was a loose wire).  I'd try giving them a call.