I liked both Earl and Kyle though never worked much with either. People are assuming they've been there forever but they had not. Here is the timeline as I know it:
February 2013 - We ordered our rig from the old sales rep, Stuart. Two admin worked in the office: Karen and Stuart's daughter (both awesome)
May 2013 - We picked up our rig. Stuart and his daughter had left. Earl had just come on board part time. He was still working at another RV place and was just getting his feet wet. Kermit did our walk through.
I think Kyle was brought on board not too much later. His was a new marketing position that picked up some of the work that Kermit was doing and some the admin was doing.
So basically half of the office/admin side was swapped out (unexpectedly, I believe) and everything continued and Phoenix remained awesome. I expect panic will ensue when Bobby and/or Carol go but they have been there over 30 years and deserve to retire at some point also. If management recognizes this and has their successors fully trained and ready to step in, there should be fewer bumps in the road. I'll hate to see them go, but know it has to happen. They are as old as a lot of us retired folks and as wonderful as the new owners may be, the old timers can't stay on forever.
My plan is to continue to recommend our awesome motorhome for as long as it remains awesome regardless of the names of the people making it so.
Best of luck to you Earl! I'd love to run into you and your lovely lady somewhere down the road.