I looked at that link and see Phoenix is owned by a private investment group. Historically speaking with investment group purchases, it is bad news concerning "personal attention" for previous customers as nearly everyone here previously purchased a PC. I suspect that when we need help with something, it will be like working with a typical massive RV manufacture, which generally speaking, it isn't a good experience. But just maybe the investment firm will see that a critical part of Phoenix's success is "Real Customer Support & Relations, Long After The Warranty Period Is Over". It's keeping us current owners happy with a quality product and on-going support so much that we help the company promote it's products. What kills many companies is bad internet talk, and even neutral internet talk. If customers are not praising the company and it's products, it's going to be a real strain on the company.
Whatever Phoenix USA morphs into, it's better than Kermit shutting down operations and liquidating all assets.