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Customer service for parts??

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JFGray

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  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: January 2017
  • Model: 2100
  • ModelYear: 2007
  • Slide: Yes
  • Location: Ohio
Customer service for parts??
« on: June 01, 2017, 01:51:07 pm »
Is anyone else having trouble getting parts?  I started an upholstery upgrade project on our 2100 in February, and have been forwarded, delayed, ignored, and postponed until its now June!!  We wanted to travel this summer with the upgrades, but at this point who knows??
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TomHanlon

Re: Customer service for parts??
« Reply #1 on: June 01, 2017, 02:48:02 pm »
Nope, I have never had any problems getting any thing I wanted from Phoenix. Who are you dealing with, Phoenix or some one else? If Phoenix, who at Phoenix? I have always dealt with Carol and she has been very good at taking care of me.
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Ron Dittmer

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  • Ron and Irene
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    • My 2007 2350 Phoenix Cruiser
  • OwnPC: Yes
  • NewUsed: New
  • PurchDate: June 2007
  • Model: 2350 Ford
  • ModelYear: 2007
  • Slide: No
  • IntColor: Cherry Green&Gray
  • ExtColor: Full Body Gray
  • Location: N/E Illinois
Re: Customer service for parts??
« Reply #2 on: June 01, 2017, 09:40:28 pm »
I had learned that when it comes to seats, seat cushions, seat skins, things like that, I had to work direct with the supplier for Phoenix's seats, the name Paul's Seating.  Phoenix was able to help a little here and there, but working direct with the supplier was the way to go when I replaced our barrel chair with a 3rd captains seat.  And as I recall, it took a very long time to get the seat.

It has been many years since I ordered that seat 3rd captains seat.  Maybe Paul's works a little faster these days, but then again.... (WH)
« Last Edit: June 01, 2017, 09:43:42 pm by ron.dittmer »
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Ron (& Irene) Dittmer
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