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Re: Phoenix Cruiser Company - Bright Future!!

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Phoenix USA RV Forum Team

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Re: Phoenix Cruiser Company - Bright Future!!
« on: March 26, 2019, 08:10:03 pm »
Having said that, you will see me around on the forum from time to time and you are always welcome to send me a message directly. :-)

more to come....
Tina
Hi Tina,

Who is the "official" moderator of this forum for new member requests, deletions of posts and other logistical forum matters and comments?  It seems there is more than one individual there at Phoenix using the name Phoenix USA RV Forum Team.

In the past there was Aimee the forum moderator and web manager, Kermit the owner, Earl in sales, and Stuart before Earl, each with their own identification.  If everyone at Phoenix has a unique forum name (or not), could you post a "sticky" for us, a guide for who to connect with for various matters?  Things like "sales", "parts", "technical", "forum & web related".  Is it best we connect via direct email, a phone call, or through this forum?

Thank you,
Ron Dittmer

ps:  It's good to be seeing you and other Phoenix staff communicating here.  Don't be too quiet.  Maybe "from time to time" is not enough.  :)



Hello Ron!!
Thank you for wanting to hear from us more often. I am the current forum moderator / website manager and recently created the Phoenix USA RV Forum Team user ID for that purpose.  We are in the planning stages with updates to the website for the near future as well.

We would like to keep the forum a place that valued PC customers and potential PC customers can connect directly with each other. We do not want interrupt that conversation too much but we will occasionally post announcements.

As it relates to sales, service or parts specifically, it is always best to contact Phoenix USA RV directly for the most timely response from the person who can best answer your questions. My email is included below as well if you want to connect with me directly or send a message regarding the forum or website  :-)... I will post a sticky note on this contact information as well.

    Sales - Barry Hyser, barry@phoenixusarv.com, 574-350-2832
    Service - Dave Ponsler, dave@phoenixusarv.com, 574-350-2680
    Parts - Carol, carol@phoenixusarv.com, 574-350-2684

all the best!!
Tina
forum@phoenixusarv.com












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mikeh

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Re: Phoenix Cruiser Company - Bright Future!!
« Reply #1 on: March 26, 2019, 09:34:39 pm »
Tina,

Thank you for the sticky with the contact information!

This forum has been a great resource for many of us, and I think that all the forum members appreciate the freedom and openness that Phoenix has allowed in the discussions between members.  I only registered as a user a little over a year ago, but I spent a couple years before that monitoring all the posts of others, and absorbing information about Phoenix USA and the Cruisers.  During those roughly three years, there was very little input from any Phoenix USA source (the only thing I can remember was Aimee handling some "For Sale" postings)--and nothing at all since Aimee left.  I think that may be what Ron was getting at with the comment: "Don't be too quiet".

While we appreciate the distance that Phoenix has maintained, owners and interested parties are naturally focused on any news and updates about new models, options, and just what "is going on" with our favorite RV manufacturer.  As you have noticed, in absence of information from a solid Phoenix source, the forum gets populated with rumor, speculation, conjecture, and sometimes even accurate data.  I know it must be difficult for a manufacturer to cope with that, because actual new programs, initiatives, and business evolution happens at a much slower pace that forum discussion!  :-D

Anyway--thank you again for initiating the Phoenix USA RV Forum Team; it is a great step forward.  We very much look forward to your input, and echo Ron's counsel:  Don't be too quiet!

All the best,           Mike


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Re: Phoenix Cruiser Company - Bright Future!!
« Reply #2 on: March 27, 2019, 08:28:12 am »
Good morning Mike!
Well said! I will work on finding the right balance for you guys.  2o2

You are correct, there are days that it’s hard to read criticisms and I may take a step back.  :'(

Having said that, listening to constructive feedback will make us a better company. I have also found that in instances where the feedback starts to head towards extreme ends of the spectrum, the long time PC owners and forum members enter the dialog and add the balance and objectivity that makes this forum a great source of information.

I can truly say that this company remains committed to the quality of the product and living up to the repretation for service that this company was built on. While the product is a good representation of that, the website design has never done the company justice. This is the year the website will begin to rise to meet the quality level that better reflects who we are. It will take some time to execute the plan,however. Over the last two years since the company has transitioned ownership focus has been internal. We are extremely proud that while you may see some changes on the sales side, every employee that was building and servicing your Phoenix Cruisers, for years prior to the sale, are all the same employees building and servicing them today!  (cheer) That is what sets The Phoenix Cruiser apart from the rest!

Can not hide the pride!  heartshower

I’ll leave you with that for today...
Happy cruising!
Tina