I posted elsewhere about our tire blow out and damage to the rig. We've had issues with different components in the past and after trying other places for service, we always wound up back at Phoenix and they always did a great job so that's where we scheduled repairs. I admit we were unsure of how it would go with new owners and organizational changes and so on. I'll admit that communication and scheduling were not great. Dave Ponsler manages the service and while he seems like a great guy, he's also wicked busy. He was supposed to be at the travel club rally but then was pulled and sent out to the Hershey show (owner Jim Byrne's came to the rally instead) and Dave was out again today working with vendors. This travel results in delayed responses to calls and email requests which worried us BUT our worries were for naught. Dave had our work list all typed up, he had us scheduled in, and the crew took us as soon as we pulled in the lot.
Doug heads up the actual service crew now and does an amazing job (Bobby handles the line). They did a lot of work in a short amount of time and it's all excellent. We were even happy with our invoice. We couldn't get an estimate out of Dave, even when he called to tell us it was done as he was still working it up, so we were worried it would be extreme. It was not. Doug and Karen got us all put together, we paid, loaded up on new brochures and rolled out.
So, changes in ownership, new management structure, new service rates, NO worries! Phoenix still rocks. All they need to do is work out the communication kinks. We are happy campers once again. To celebrate we took our beautiful rig down to Potato Creek State Park so she can commune with the trees and animals while we plan our next adventure. Life is good!