That's the problem. I've already tried the factory.
I've given Carol complete list of the parts I needed, twice. That was a month ago and last week. I've personally talked with her, gave her my vin #. For whatever reason she never got back with me either time. However, in my first conversation she did tell me that she could't get replacement rain gutter extension anymore. And she did not offer alternatives for the gutter spout extension. Frankly I love my Phoenix Cruiser but I'm unimpressed with their customer support. For whatever reason they don't seem to want my business.
I've already located the other replacement parts I needed through other sources, except for the gutter spout extensions. So anyone who is knowledgeable about gutter spouts would be sincerely appreciated.