Electric Awning Question

While we much enjoy the convenience of the electric awning I am concerned if we have a problem with the awning motor especially if it is extended when the failure occurred.  I was looking in the operators manual for what to do should this happen.  

Link to awning manual.

(http://liferebooted.net/life-rebooted-rv-files/owners-manuals/Dometic%209100%20Power%20Awning%20Manual.pdf)

The document shows using an emergency retraction strap which was to be included with the awning.  I never received this when we picked up our unit.  I am planning to ask Kermit but was curious if other PC owners have the strap and if so have you ever had a need to use it?

Yes, we got the strap, it was in the plastic bag along with the awning instructions.  We have never had to use it.

If you bought your PC brand new, it comes with a large vinyl bag full of goodies.  If the strap is missing, call Phoenix.  I am sure they will send you one.  If you bought your PC used and it is missing, call Phoenix.  You just might have to pay for it, but at least you have it.  If Phoenix can't help, then of coarse call the manufacture of the awning and purchase one through them.  But it seems better to start with a first call to Phoenix on something like that.

Thank you, thank you!  I have been so puzzled over what that silly strap in the manual bag was.  Really glad I didn't toss it out

We bought our 2350 eleven months old.  I thought we got all the manuals but the strap is news to me.  Could someone please describe what it looks like and how/where to use it in the awning doesn't retract?   Pictures, anyone? 

Paul

Page 8 of the Dometic operators manual shows how it is used.

Operators Manual link:

(http://liferebooted.net/life-rebooted-rv-files/owners-manuals/Dometic%209100%20Power%20Awning%20Manual.pdf)