We took delivery of a 2350 Sprinter two monthes ago. We had it delivered. Did not go to the factory to pick it up.
There were a couple of minor issues; a mouse ate a small hole in the engine insulation, a couple of stripped bolts and paint chips on the bumper.
Phoenix was proactive when we told them of the issues. They sent us new insulation, bolts and a check to have the paint redone on the bumper.
Can't say enough good things about the company.
We are in the US. Don't know about getting issues resolved in the UK.