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Ordering Parts

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saterfiel

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  • OwnPC: Yes
  • NewUsed: Used
  • PurchDate: 1/2022
  • Model: 3100
  • ModelYear: 2021
  • Slide: Yes
Ordering Parts
« on: March 18, 2022, 04:57:44 pm »
I am new owner of a slightly used 2021 PC 3100 and have been trying to order a few parts.  I tried on line and that did not work or at least got no response.  I have tried calling the 574-350-2684 number and leaving messages but that has not worked.  This has been going on for a month now.  I figure that I must be doing something wrong so if there is a secret number or process, please let me know.  Most of the spares that I want to carry, I have now sourced from other places.  My list is now down to 4 items.  My main problem is the ITC under cabinet tough lights.  I need to replace about 3 of them but have had no luck being able to order them elsewhere.

J. Saterfiel
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Woodchuck

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  • Location: North Carolina
Re: Ordering Parts
« Reply #1 on: March 18, 2022, 09:17:19 pm »
Try Dave Ponsler at 1 574 350 2684. It has been about 8 months since I used this # to get Dave. I also ordered the under counter touch lights. Easy to replace. I just tried the PC phone #, the recording has changed but there is a directory that will get you to Dave. Hope this helps, Chuck :)
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Chuck & Sheila
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Woodchuck

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  • Location: North Carolina
Re: Ordering Parts
« Reply #2 on: March 18, 2022, 09:50:50 pm »
If you can't catch Dave try Tina at tina@phoenixusarv.com
« Last Edit: March 18, 2022, 09:57:57 pm by Woodchuck »
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Chuck & Sheila
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saterfiel

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  • Model: 3100
  • ModelYear: 2021
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Re: Ordering Parts
« Reply #3 on: March 19, 2022, 11:52:18 am »
Thanks Woodchuck, I will give that a try.
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Taildragger

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  • Model: 2350 Ford
  • ModelYear: 2010
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  • IntColor: Hickory / Desert Sand
  • ExtColor: Greystone
  • Location: Alaska
Re: Ordering Parts
« Reply #4 on: July 02, 2022, 01:30:16 pm »
Phoenix Cruiser could have a captive audience!  The recent acquistion came with a base of existing customers,eager to be monopolized.  With known customer loyalty, available to capitalize on,  it had to be included as part of the new owners strategic decison to purchase the company. 

The sale of replacement products is a huge business and attracts multiple profiteers claiming to offer "Premier Customer Service".  Personally, as having to describe the part needed to third-party interlopers often leads to confusion, I would prefer ordering directly from Phoenix Cruiser. 

The Forum includes and I read about the personalized and immediate response characteristics of the original owners.  Those comments are laudatory
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CalCruiser

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  • Location: SoCal
Re: Ordering Parts
« Reply #5 on: July 02, 2022, 08:02:57 pm »
Quote from: Taildragger on July 02, 2022, 01:30:16 pm
Phoenix Cruiser could have a captive audience!  The recent acquistion came with a base of existing customers,eager to be monopolized.  With known customer loyalty, available to capitalize on,  it had to be included as part of the new owners strategic decison to purchase the company. 

The sale of replacement products is a huge business and attracts multiple profiteers claiming to offer "Premier Customer Service".  Personally, as having to describe the part needed to third-party interlopers often leads to confusion, I would prefer ordering directly from Phoenix Cruiser. 

The Forum includes and I read about the personalized and immediate response characteristics of the original owners.  Those comments are laudatory

That’s a shame if they really are leaving PC owners hanging.  Carol , a co-owner of Hoosier Custom Cruisers, was formerly the long serving parts and purchasing manager at Phoenix USA.  IDK if they offer 3rd party parts and service but it might be worth a try.
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Goin' where the wind goes...
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Engineerlt

Re: Ordering Parts
« Reply #6 on: July 02, 2022, 09:02:43 pm »
CALCRUISE man I miss having Carol around! She was a wealth of knowledge, you just had to explain what was going on and she knew what you needed. I never had to talk to anyone else at the factory for support. I needed a new shore water valve, she had it to me with all the fittings and new piping I would need to install the new improved valve. She sent me touch-up paint, I thought she had forgotten about me but it just showed up in the mail, no charge. Dang its hard to find someone who knows the product line so well. PC lost a valuable asset when she quit, really bad deal for all the PC owners.  Those with new coaches who never had a chance to work with her don't know what they are missing.

Very Respectfully
Lance
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zolman

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  • ModelYear: 2013
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  • Location: Mt. Vernon, Indiana
Re: Ordering Parts
« Reply #7 on: July 03, 2022, 05:55:43 pm »
I want to agree with Engineerlt's comment. The Phoenix Cruiser sales model has changed from customer service focused on factory direct sales to dealer servicing.

Don't give up on contacting Phoenix Cruiser for parts. But I found that calling their part's number was a waste of time. Dave did help me when I recently needed parts. I also got responses from the service number.
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