« on: January 24, 2022, 06:03:06 pm »
We had National General for 11 years on all our vehicles, including our RV's. Then in 2015 we finally had an insurance claim on our car as a result of an accident with a deer. We then learned that National General did not have any insurance adjusters in Michigan and we would have to wait for them to contract with a third-party adjuster to check out our insurance claim. It was over 2 weeks, and several calls by us to National General, before a third-party adjuster was hired. As a result, a repair that should have taken 2, maybe three weeks, took 5 weeks to get done. The repair shop said that they had never seen a company take so long to review and approve an accident claim as National General had taken.
Needless to say, we switched insurance carriers as soon as they had paid for our repair job.