« on: July 13, 2023, 09:38:34 am »
On June 29th we took our 2018 Phoenix Cruiser 3100 to Fabel Repair Center in Appleton, WI to have the Schwintek system replaced with the Vroom system. The replacement took longer than originally expected because this was the first Phoenix Cruiser that Fabel installed the Vroom system on. In fact, ours was only the 5th PC that the Vroom system had been installed on by Vroom or any of its authorized repair centers. Due to the curved outside walls of a PC, Vroom installers must modify how they use their templates for aligning the installation of the Vroom tracks. As a result, the Vroom system on a PC takes longer to complete than it does on a unit wtih straight outer walls. In our case it took over 2 days for Fabel to complete the installation. Now that Fabel has completed the Vroom system on our PC, they feel it will only take them a couple of hours extra to work on a PC rather than the time it took to complete ours.
Even though it took longer to complete the installation, we are happy we decided to have the Vroom system installed rather than have a Schwintek service center work on our PC. We were considering letting Schwintek work on our PC, but they said that they would only be replacing the existing components with like components and that there has not been any changes to their system. With the Vroom system, the drive gears are held in contact with the drive track so the drive gears cannot "slip" or "skip a tooth". In addition, the drive gears and the drive track are more substantial and have larger teeth. The cost for the Vroom system is just under $5,000, which is about twice as much as Schwintek was going to charge us for replacing our system with the same components that were already on it. It is nice to not worry about whether the slide is going to open or close. We were impressed with the work done by Fabel and their communication during the installation.
If anyone is interested in talking to the General Manager of the Fabel Repair Center about installation of the Vroom system, his name is Brandon Greetham, his email is email@example.com and his phone number is 920-832-8200.