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Topics - Phoenix USA RV Forum Team

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General Discussion / Having trouble with your Forum New Registration?
« on: February 12, 2022, 05:35:36 pm »
Hi Everyone!
I have several forum registrations that have been approved, but have not been activated by the "user". If you have tried to register to the forum and have not received your activation email to confirm your registration, reach out to me directly and I can assist you.

all the best!
tina
tina@phoenixusarv.com

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A Beautiful 2018 Phoenix Cruiser 2552, 27 ft long, with only 17,735 miles. Excellent condition, well cared and maintain. No smoking, no pets. This motorhome sleeps 4 with 2 twin beds, and Electric split fold-down couch/bed, Euro style recliner chair, power Driver and Passenger seat, spacious rear bath with full shower enclosure, 2-burner stove top, Microwave-Convection combo, Granite counter tops in kitchen and bath area, Plenty of storage space throughout, Backup Camera with added side view cameras, Navigation with Sirius XM radio with CD player, 32” HD Flatscreen TV with DVD/CVD/Blu-ray player, Surrounds sound throughout, Right twin bed area has tv hookup ready, Power Awning with LED lights, Active Solar Panels power can run the TV and several power outlets, Powerful Ford E450 Engine, Installed Front and Rear Sumo Springs and Front and Rear Sway bars for a smooth and comfortable ride, Hydraulic Leveling system and Universal tow-hitch hookup. AC with built-in heat pump and Heated tanks for camping year-round, Very efficient powered macerator for easy waste dumping. Motorhome is stored in Barn. We absolutely love this RV, but we are moving up to something bigger for retirement and the grandkids.

Call or text 719-602-9683
 

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General Discussion / New Phoenix USA RV Owners Manual!
« on: May 04, 2021, 10:32:01 am »
Hi Everyone!!
Hope this post find you happy, healthy and enjoying your travels!

I'm excited to share that we updated our Phoenix Cruiser Owners Manual and we posted a pdf on the website. Check out the url below..
https://www.phoenixusarv.com/view-Phoenix-USA-RV--owners-manuals

This was quite an undertaking, as our previous manuals were somewhat limited. Having said that, I am sure there will be some topics that may have been missed. Please check it out and if there is a topic that you think should be added, do not hesitate to let us know. My email is tina@phoenixusarv.com

Please keep in mind that for the individual components in the coach, we do refer to the owners manual for that specific component.  If there is a component manual from a recent model year that we missed and you need it... let me know and I can see if its in pdf format and we will post it as well.

All the best!!
tina
Phoenix USA RV


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General Discussion / Update from the Factory
« on: December 11, 2020, 02:42:08 pm »
Hi Everyone!!
Hope everyone is staying safe and healthy! What an interesting (and challenging) year this has been! Who would have thought that 2020 would be the best time to own a Phoenix Cruiser so that you could “shelter in place” in any part of the country that you choose. To have the opportunity to change the view from your window whenever you want is an amazing blessing this year.
 
I wanted to take a minute and update you all as to what has been going on in Elkhart. Early 2020 started off strong with the added interest of La Mesa RV to support our western states as a new Phoenix Cruiser and Phoenix TRX reseller. When Covid-19 spiked to the point that area businesses and our suppliers had to shut down, we had to shut down the plant as well. We were down for about 6 weeks… after coming back we finalized our agreement with La Mesa RV. They started receiving the Phoenix Cruiser product (and just a couple Phoenix TRX) in August. First Phoenix/Mesa then West Sacramento and San Diego and next Albuquerque. They have been a dream to work with so far. Campers Inn remains strong supporting us with multiple locations all along the Eastern Coast. We are now focused on adding single location dealers throughout the Midwest. The first to come on board is Midway RV in Grand Rapids. They are highly experienced in working with quality motorized coaches and will be a welcome addition. They have not received their first stock inventory yet but have already sold some retail build orders. We are very excited about that relationship.
 
Covid-19 had an impact on the Phoenix TRX as the Ford transit chassis availability was limited for quite some time.  It provided us an opportunity to discuss other floorplan options and we are looking forward to presenting a floorplan on the longer 178” Transit chassis next year.
 
Other big news is that WE ARE MOVING!!... Our new address is right around the corner behind the current Marina drive location. Production is 95% in the new building already. Service is working in the new building. Our sales, admin, purchasing and service managers will be moving into the new building this month. There are going to be ongoing renovations as we work through making the new building truly ours- to include getting the overnight hookups in place. (so please confirm that we are all set up for your service appointment) So when you come to visit us in Elkhart (and we hope that you do) If it’s after the first of the year make sure you go to Phoenix USA RV at 3504 Cooper Drive, Elkhart. We will post an announcement on the website as soon as our admin is fully moved and the signage is in place.
 
2021 is full of optimism for the RV Industry, we are looking forward to continuing to support you all at the factory with parts and service and any questions that you have about the product. Please do not hesitate to reach out to us!!

Lastly, during this Holiday Season (and always) we wish you all good health and happiness!!
 
Safe Travels
Tina
Phoenix USA RV

5
Hello Everyone!
We are pleased to welcome La Mesa RV to our dealer family. La Mesa RV, one of the nation’s premiere multi-location family owned RV dealerships, will be a stocking dealer at their Arizona, California and New Mexico locations. The Phoenix, Arizona store will be the first of the La Mesa RV locations to receive both the Phoenix Cruiser and the Phoenix TRX brands this summer with Sacramento and then the New Mexico stores to follow later this year.

La Mesa RV was founded in 1972 in a suburb of San Diego, California. Today the company is known for offering the best new brands in RVing including Tiffin, Winnebago, Fleetwood and more as well as having one of the largest inventories of pre-owned, late model motorhomes. Additional information about the company and products it offers can be found online at www.lamesarv.com

As you know, we previously sold exclusively factory direct from the Elkhart Indiana manufacturing location. In 2019, we began to sell our limited production coaches through eastern Campers Inn RV locations. With strong dealer representation in the east with Campers Inn RV and the west now with La Mesa RV, we plan to focus next dealer additions in the Midwest. The reason behind this transition is to more easily make the quality product available to those that can not make the journey to Elkhart, Indiana.

The factory store has remained active, with an in-house Campers Inn RV rep, to handle factory sales to this day. Later this summer we plan to fully transition sales to these premier dealer stocking locations. Customers are still invited to the factory for tours, personal consultations and for service. For the RVers that have grown to know the Phoenix Cruiser brand and have enjoyed the ability to put a personal touch on their coach with modifications, the option to modify will continue to be available.

We look forward to seeing you the next time you are in Elkhart!!

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We are joyed to announce the launching of our new website coming this week, Thursday March, 19th! The finalization of updates will take up to 48 hours so please be patient with us as you may visit our website in the midst of transition. We expect to be up and running completely by early Saturday morning, March 21st (fingers crossed)! We are beyond excited for the positive changes this will bring to your user experience.

Best wishes as always,
The Phoenix USA RV Family"

7
General Discussion / Forum update scheduled for Friday 3/6 at 8 am
« on: March 05, 2020, 08:50:01 pm »
Hello Everyone!
We have been working on a new website and need to prepare the forum for that transition.  To allow for the necessary updates, the forum will be unavailable Friday morning for a couple of hours starting at 8am.

Thank you for your patience during this time.

Have a great weekend!
tina



8
The offices and the plant at Phoenix USA RV will be closed during the annual 4th of July holiday shut down from 7/1 - 7/5.

We hope you have a safe and happy holiday!!

Happy Cruising from the Phoenix USA RV Team!!

9
Hello Fellow Cruisers!

Welcome to Phoenix USA RV's discussion board. We hope to provide a place for our Owner's Group and others interested in the Phoenix USA RV products to get together, share stories and insights, and learn from one another.

We at Phoenix already know that RV Campers are some of the finest people that can be found anywhere, but we have to run through the list of rules just the same.

We know you're all smart, busy people so we're going to keep it short and sweet.

1. No disrespectful language. As campers we have plenty to keep us from feeling crabby. Let's try to remember that before typing up a post that is only intended to stir up trouble.

2. No For Sale. Sorry, but we are not currently set up to allow advertising of any sort on the site. Just as you appreciate us offering this message board free of banner and other ads, we appreciate you not putting ads in the messages. That goes for your signatures too.   

If you would like to list a Phoenix under the for sale by owner topic, send an email with all the details to forum@phoenixusarv.com. Up to 10 photos can be posted with maximum total size 1280kb, maximum individual image size 240kb


Right now that's all we can think of. No selling stuff and no being nasty. It seems we didn't have all that much to say about rules after all.

Please enjoy this forum for sharing your conversations and your stories. If you find that you need assistance from Phoenix USA RV directly please do not hesitate to contact us by calling 574-266-2020 and follow the prompts for the department that you wish to speak to.

Regarding forum registration concerns, you may contact me at forum@phoenixusarv.com

HAPPY CRUISING!! :)

10
General Discussion / Re: Phoenix Cruiser Company - Bright Future!!
« on: March 26, 2019, 07:10:03 pm »
Having said that, you will see me around on the forum from time to time and you are always welcome to send me a message directly. :-)

more to come....
Tina
Hi Tina,

Who is the "official" moderator of this forum for new member requests, deletions of posts and other logistical forum matters and comments?  It seems there is more than one individual there at Phoenix using the name Phoenix USA RV Forum Team.

In the past there was Aimee the forum moderator and web manager, Kermit the owner, Earl in sales, and Stuart before Earl, each with their own identification.  If everyone at Phoenix has a unique forum name (or not), could you post a "sticky" for us, a guide for who to connect with for various matters?  Things like "sales", "parts", "technical", "forum & web related".  Is it best we connect via direct email, a phone call, or through this forum?

Thank you,
Ron Dittmer

ps:  It's good to be seeing you and other Phoenix staff communicating here.  Don't be too quiet.  Maybe "from time to time" is not enough.  :)



Hello Ron!!
Thank you for wanting to hear from us more often. I am the current forum moderator / website manager and recently created the Phoenix USA RV Forum Team user ID for that purpose.  We are in the planning stages with updates to the website for the near future as well.

We would like to keep the forum a place that valued PC customers and potential PC customers can connect directly with each other. We do not want interrupt that conversation too much but we will occasionally post announcements.

As it relates to sales, service or parts specifically, it is always best to contact Phoenix USA RV directly for the most timely response from the person who can best answer your questions. My email is included below as well if you want to connect with me directly or send a message regarding the forum or website  :-)... I will post a sticky note on this contact information as well.

    Sales - Barry Hyser, barry@phoenixusarv.com, 574-350-2832
    Service - Dave Ponsler, dave@phoenixusarv.com, 574-350-2680
    Parts - Carol, carol@phoenixusarv.com, 574-350-2684

all the best!!
Tina
forum@phoenixusarv.com












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Dear Valued Phoenix USA RV Customers and Friends,

We are happy to report our Indiana winter is now complete and new Phoenix Cruiser deliveries are going strong.  We are looking forward to a mild March as we prepare for New Spring deliveries and service center visits at our Elkhart factory.  If you are looking for service for your Phoenix Cruiser and plan to visit Elkhart, please call Mr. Dave Ponsler direct @ 574-350-2680 to schedule in advance.  We invite you to visit us soon.

We want each of you to know we have been listening to our customer base and take each of your suggestions very seriously.  The 2019 product improvements have been well received thanks to your valued input.

Additionally, we listened to many of our potential customers that have asked for additional locations across the country for reputable service as well as locations to see, touch, drive and purchase Phoenix Cruisers at Factory Direct Pricing.  In response to the requests and recognizing the growing demand for Phoenix Cruisers in today’s market place we began working with one of the nation’s most reputable TOP 5 DEALERS, CAMPERS INN at the 2019 Tampa Show.

Since the show we now have Phoenix Cruisers at five Campers Inn locations with nine additional locations to follow.  Each location will be selling Phoenix Cruisers at Factory Direct pricing you are accustomed to, just like the Elkhart factory location.  Plus, each location now offers top quality service to our Phoenix Cruiser owners.

Campers INN RV has been family owned and operated for three generations by Jeff Hirsch, his family and a dedicated team of professionals since 1968.  The company has grown through its efforts promoting the RV Lifestyle coupled with treating every customer fairly and with respect.  Known for exceptional customer service they are the hometown dealership at each of their locations plus their core values align with those of Phoenix USA RV making our relationship a great fit for our Phoenix Cruisers our employees, customers and Campers INN.

Our valued relationship with Campers Inn will insure our ability to grow our unique brand of B+ product sales and provide quality top service locations from Kingston, New Hampshire down the entire east coast to Jacksonville and Leesburg, FL. for our East coast customers.

Please check out the Campers Inn web site for additional store locations offering Phoenix Cruiser B+ products and see the new Phoenix Cruiser inventory now in stock.  With 28 locations, and growing, they are certain to have a location near you.

We are also working to meet the demand for a smaller B+ motor home encompassing the design standard and value of a Phoenix USA RV product.  The NEW TRX (Ford Transit) by Phoenix USA RV will go into production second quarter of 2019.  We are very excited about the new 22ft. floorplans available on both gas and diesel chassis.  The TRX will be available in three floor plans, two interior cabinet and décor choices with accompanying exterior custom paint options.  The TRX is designed to meet the needs of adventurous couples and families crossing the country or just crossing the city.  The motor home will feature a complete kitchen, dry bath, seat belts for 6, custom leather furniture, hardwood cabinet doors and cabinetry, luxury interior and custom exterior paint.   Please follow us on Facebook for more updates.

In addition, industry veteran Mr. Mike Peterson of Campers Inn recently set up an office at our factory to sell Phoenix Cruisers to our customers at Factory Direct Pricing.  You may reach out to Mike directly at 574-350-2682 or call Phoenix USA RV 877-754-8535 EXT 405 for a product and / or trade quote and purchase of a new 2019 Phoenix Cruiser B+ motor home.  If you have any questions that I may help you with, please call me direct at 574-350-2832.On behalf of everyone at Phoenix USA RV, I wish to personally thank each of you for your continued support and business and invite you to help us welcome Campers INN into our Phoenix USA RV family of friends and loyal customers.  Together we will achieve great things for you our customers.

Best regards,
Barry Hyser
National Sales Manager, Phoenix USA RV   •  877-754-8535  •  barry@phoenixusarv.com

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