Cruisers Forum

Main Forum => General Discussion => Topic started by: Rein on October 18, 2022, 02:27:09 pm

Title: Great service by Phoenix
Post by: Rein on October 18, 2022, 02:27:09 pm

Phoenix authorized a local RV service company to perform warranty work on our 2022 PC2552.
I paid the company directly and emailed the invoice to Phoenix for reimbursement.
The check arrived in my mailbox 5 days later (I am in northern California).
Now thats service!!!

Rein

Title: Re: Great service by Phoenix
Post by: Free2RV on October 20, 2022, 06:16:11 am

Glad to hear you had such a good experience with Phoenix.  We have been equally pleased with them from the very beginning.  Hope you enjoy your PC as much as we do ours.  Happy Camping.
Gary

Title: Re: Great service by Phoenix
Post by: parkgt on October 22, 2022, 09:45:37 pm

Rein,

What needed repair on a new rig?

Title: Re: Great service by Phoenix
Post by: Rein on October 24, 2022, 08:44:35 pm

Several small things, among them:  stuck grey tank valve, usb outlet not connected, closet light not working, screw on screen of ceiling fans (after rough ride), door lock code not working (changed lock), air bag light staying lit (torn cable under passenger seat - cable on wrong side for rotation, and defect under driver seat - Ford warranty).  Not too bad seeing as our friends had 60 items on their new Entegra.

Rein

Title: Re: Great service by Phoenix
Post by: parkgt on October 25, 2022, 09:22:06 pm

Did PC make any effort to compensate you for the inconvenience caused by their defective work?

Title: Re: Great service by Phoenix
Post by: 2 Frazzled on October 26, 2022, 05:57:42 am

I've never heard of anyone doing that in any industry. That's what warranties are for. Who's done that for you?