Cruisers Forum

Main Forum => General Discussion => Topic started by: SharonL on October 14, 2022, 04:48:21 pm

Title: Parts Department
Post by: SharonL on October 14, 2022, 04:48:21 pm

 I sent an email to the parts department and got an immediate response from Dave Ponsler.  I received his response on Monday and have have my part today, Friday.   heartshower  He knew the part that I needed for our Stow Away Screen door and sent it to me right away.  I cannot speak highly enough of the service I received especially since the rv industry doesn’t have a great reputation.  I can’t express how much I am appreciative of his quick response.  I am extremely happy that we bought a Phoenix Cruiser!!111

Title: Re: Parts Department
Post by: Ron Dittmer on October 14, 2022, 05:24:23 pm

These are surely crazy times concerning part shortages and customer service across every industery.  Glad you were well taken care of.

Title: Re: Parts Department
Post by: Rein on October 24, 2022, 08:48:40 pm

I emailed an invoice for approved work by local RV service company to PC for reimbursement.  It was approved in 5 minutes, and check was in my mailbox in 5 days!  Outstanding service!

Rein