Cruisers Forum
Main Forum => Tips and Tricks => Topic started by: Dmcswain on August 05, 2013, 05:22:41 pm
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We were in the Great Smoky Mountains National Park several weeks ago dry camping. After two nights we were ready to leave. When I tried to start my Mercedes Sprinter I got nothing. No click, no hum, no nothing! I tried starting it using my towed vehicle battery to boost the Mercedes battery and still got nothing. I knew I was in trouble because I didn’t even have a cell phone signal in the park.
I drove six miles to find a signal. I decided to call Mercedes Customer Service first because the vehicle was still under warranty. If the problem was a warranty issue they would pay to have it towed to the nearest Mercedes dealer.
The woman who answered was very helpful. I described the problem and she said it was most likely a blown fuse for the starter solenoid. It was an issue known to occur in that model year. The Sprinter came from the factory with a 20 amp solenoid fuse. The permanent solution was to replace it with a 25 amp fuse.
Customer Service was correct. The fuse had blown and fortunately I had a spare fuse. I replaced the fuse and the engine started as I hoped.
Many thanks to Mercedes Customer Service. They saved us from a very inconvenient delay.